Tech

Boosting MSPs With White Label IT Support: What You Need to Know

Published

5 months ago

June 12, 2024

Bchcomber

Operating a managed service provider (MSPs) business means you must deliver tech-related services that strongly match your clients’ needs. Given the customer base of an average MSPs is 122 clients, meeting all your clients’ unique expectations can be overwhelming.

You may be short of resources, like IT infrastructure, time, and skilled personnel, to satisfy the needs of different customers. This is where white label IT support emerges as a strategic lever for boosting growth.

What’s White Labeling and its Significance for MSPs’ IT Needs

The common definition of white labeling is a business practice that enables a company to purchase a product or service from another company. Ideally, company X buys a product from company Z and rebrands it as its own.

That means, company X, which sells the end product or service to consumers, isn’t involved in the development phase. For example, MSPs leverage white label IT solutions to offer IT services using their own brand but without the need to purchase or maintain infrastructure.

Simply put, collaborating with white label IT support is like outsourcing software development, web hosting, data backup, technical support, and maintenance of IT infrastructure. The difference is the outsourced firm operates under the MSP’s brand.

Note: White label IT services serve more than a pathway for businesses to create a unique brand. They help deliver a seamless and balanced service package that fits into every aspect of MSPs clients’ needs.

Let’s explore the role of white label IT support for MSPs.

How White Label IT Support Boosts MSPs Offerings

1. Provide Brand Alignment

As an MSP, your focus is to provide high-quality managed services that revolve around knowledge and services. The role of a white label service in this is to ensure your value proposition aligns with your brand’s mission. This happens through brand consistency, where the white label service provider delivers all IT services under the MSP’s brand name. With this consistency comes a reinforced brand identity and an outstanding reputation for the MSP.

2. Improve Customer Focus

When clients partner with an MSP, they expect them to deliver the best solution by identifying which product or service suits their needs. Clients don’t want the hassle of selecting products and comparing pricing.

As a business owner, you don’t want to create curiosity that could lead a customer to try a product from another company. What a white label service provider does is help your MSP provide well-curated and comprehensive solutions that are easy to understand and manage, with clear pricing.

3. Create Trust Between the Client and MSP

Since white label IT services are highly skilled in what they do and committed to quality, they ensure MSPs establish trust with clients. How? When an MSP partners with a white label vendor, they leverage their expertise to provide top-notch services to clients. As a result, customers view the MSP as a knowledgeable and reliable partner for their IT requirements.

Benefits of Using White Label IT Services to Boost MSPs Growth

Now you know what white label IT solutions entail, let’s discuss the benefits MSPs enjoy as they grow.

1. Save Money

A global outsourcing survey reveals that 59% of businesses cite cost reduction as their motivation to outsource functions, including IT services. It’s the same for white labeling. As a managed service provider, you can cut significant costs by collaborating with a white label IT support company.

Think of it this way: To run a thriving MSP, you need to set up a team of highly efficient technical experts. That means you need money to pay for salaries, benefits, workspace, and equipment. You haven’t even accounted for onboarding and training costs.

These expenses have a big impact on your business’s finances and could slow growth. So, why not work with a white label IT company and with professionals at a minimum cost? That way, you’ll save resources to expand your MSP offerings.

2. Expand Your MSP Offerings

MSPs grow and continue attracting clients by providing newer products and features. However, creating new products consistently requires a lot of resources. White label services help you develop more products faster without investing too much in new resources.

For example, let’s say your MSP offers help desk support during normal office hours (9am-5pm). But now, you want to offer round-the-clock customer support to ensure your clients’ technical issues and inquiries are addressed promptly and efficiently. You can work with a white label help desk support team to provide 24/7 customer support without much hassle on your part.

According to STAFFVIRTUAL, when working with a white label help desk, you can expect a smoother integration of the service into your service portfolio. White label services design a quick implementation process to help ensure minimal disruption to your operations and guarantee rapid launch.

3. Access Specialized Expertise

White label IT outsourcing services give MSPs the opportunity to work with experts who possess specialized IT skills and own the latest tech systems. Typically, when you have access to experts in IT consulting, cloud computing, software and website development, and cybersecurity, you can easily provide clients with specialized services based on their specific needs.

Plus, you don’t have to spend a fortune keeping your technologies up-to-date to stay ahead of competitors. A white label partner often invests in the required tech systems regularly to ensure services meet industry standards.

4. Lower Risks

Developing MSP solutions from scratch comes with a ton of risks that could affect business survival rates. Examples of risks associated with building in-house software or entire IT solutions are increased security threats, overspending, and time wastage.

To avoid these risks and maintain an outstanding reputation, invest in white label solutions that have been tried and tested. Your clients can enjoy timely deliveries of services, prompt responses to queries, and effective solutions to technical issues.

5. Easy Scalability

Like other businesses, MSPs often scale up and down as needed, depending on the level of demand from their clients. Scaling upwards comes with the challenge of hiring more IT professionals to meet the growing demands of managed services from clients. When it’s time to scale down, you’ll need to decide who to retain to keep operational costs at a minimum. With MSPs, you don’t have to worry about the logistics; they handle the scaling — you just get what you need.

White label IT services give MSPs the flexibility to expand their offerings without investing much in personnel and infrastructure. You also decide how many professionals you want to work with, depending on your budget, making it easier to scale downwards.

Conclusion

White label IT support provides several perks for entrepreneurs running MSPs to boost their growth and stand out in the crowd. Working with an outsourced firm that provides services under your MSP brand means improved brand recognition, enhanced client perception, and better customer relationships.

White label IT firms also allow MSPs to launch new offerings faster, scale easily, reduce risks associated with the development of new IT solutions, and access expertise and advanced technologies.

Tech

US: A Judge Mandates that Google Allow Competing App Stores to Access Android

Published

2 months ago

October 8, 2024

Salman

(VOR News) – The ruling is that Google, the greatest technology firm in the world, is required to make its Android smartphone operating system available to merchants that supply applications that are in direct rivalry with Google’s. This decision was reached by a judge in the United States of America.

The Android Play store, which is owned and operated by Google, was found to be an example of an illegal monopoly arrangement by a jury in the state of California on Monday. The finding was reached by a jury. Monday is the day that this decision was come to.

An earlier federal judge ruled Google’s search engine illegal.

This finding, which came after that decision, has forced the company to suffer yet another setback. As a result of the corporation having already encountered its initial obstacle, this decision has been established. This particular decision was made by the judge during the month of August, when the month was in progress.

In light of the fact that the decision was made, what exactly does it mean that the choice was accepted?

In accordance with the verdict, Google is obligated to make it possible for users to download Android app stores that are offered by third-party competitors. For a period of three years, the corporation is prohibited from imposing restrictions on the usage of payment mechanisms that are integrated into the application.

In addition, it is important to keep in mind that Google does not possess the right to impose restrictions on the utilization of ways to make payments online.

Additionally, the verdict makes it unlawful for Google to give money to manufacturers of smartphones in order to preinstall its app store. Smartphone manufacturers are prohibited from doing so.

Furthermore, it prevents Google from the possibility of sharing the revenue that is generated by the Play store with other companies that are in the industry of delivering mobile applications.

In addition to this, the court has mandated the establishment of a technical committee that will be made up of three different people chosen at random.

The committee will be responsible for monitoring the implementation of the reforms and finding solutions to any disagreements that may occur as a consequence of the implementation of the reforms while they are being implemented. This task will fall under the committee’s purview so that it may fulfill its duties.

However, certain components were allowed to be put into action until July 1st, despite the fact that the judge’s statement suggested that the ruling would take effect on November 1st. The statement was the basis for the ruling, which ultimately became effective.

Particularly, I wanted to know what Google’s reaction would be.

There is a fact that Google does not adhere to this directive, which has been brought to their attention. This document argued that the alterations that the judge had ordered to be made would “cause a range of unintended consequences that will harm American consumers, developers, and device makers.”

The judge had ordered the modifications to be implemented. The alterations were to be carried out as indicated by the judge’s ruling. The judge made it clear that he expected these revisions to be carried out in accordance with his guidance.

The company’s regulatory affairs vice president, Lee-Anne Mulholland, provided the following statement: “We look forward to continuing to make our case on appeal, and we will continue to advocate for what is best for developers, device manufacturers, and the billions of Android users around the world.”

On average, over seventy percent of the total market for smartphones and other mobile devices is comprised of mobile devices that are powered by the Android operating system. Both smartphones and other small mobile devices are included in this category.

In the event that the Play app store continues to be shown on the home page and that other Google applications are pre-installed prior to the installation of the Android application, smartphone manufacturers are entitled to install the Android application at no cost at their discretion.

Additionally, the Android application can be installed on devices that are manufactured for smartphones.

SOURCE: DWN

Tech

WhatsApp Now Features a “Mention” Tool for Status Updates and Stories.

Published

2 months ago

October 6, 2024

Salman

(VOR News) – Those who use WhatsApp now have the ability to mention other people in their stories or status updates as a consequence of a feature that was only recently enabled on the platform.

Previous to this point, this capability was not available. It wasn’t until quite recently that this capability became available to the public.

According to the information that was provided by the company, users now have the opportunity to tag close friends in their stories, and the person who is mentioned will have the option to go back and re-share an earlier version of that story. This information was provided by the company. The corporation was kind enough to reveal this information to us.

Because of a new feature that has been added to the WhatsApp app, users now have the opportunity to like individual stories and status updates.

This capability was previously unavailable to WhatsApp users.

A significant amount of progress has been made in this context. Alternative readers now have the chance to “like” a work, which is comparable to liking a post on Facebook. This feature was introduced in recent years. When compared to the past, this is a tremendous shift.

At one point in time, viewers were only permitted to observe the total number of views that a particular story had gotten. These restrictions were eliminated in later versions of the software.

Additionally, it is essential that the likes and reactions to a story be kept anonymous during the entire process. One of the factors that contributes to the general mystery that surrounds this characteristic is the fact that this is one of the elements.

The person who brought it to the attention of others is the only person who will be able to judge who enjoyed it and who did not care about it. These individuals will be able to make this determination.

A notification will be issued to the individual who was referenced earlier in the sentence and who was named in the story or status update that was discussed. A notification of this nature will be sent to the individual via WhatsApp.

This message will be sent to the user in question whenever that person makes a reference to another person while they are in the process of elaborating on a narrative or updating their status. You will receive a notification alerting you that you have been tagged in the narrative.

This notification will be delivered to the person who receives this message. In addition, students will be provided with the opportunity to re-share the tale for themselves.

It is important to note that if the names of individuals who have been referenced in a narrative or a status update are included in any of these, then the names of those individuals will not be accessible to any third party through any of these. In light of the fact that the identities of those individuals will be concealed from public disclosure, this is the condition that will be required.

While WhatsApp recently made the announcement that it will be incorporating this functionality, it is highly likely that not all users will have access to it at the same time.

This is despite the fact that WhatsApp recently made this announcement.

Despite the fact that WhatsApp has only recently made a public announcement that it will move forward with the deployment, this is the situation that has presented itself.

As soon as a short period of time has elapsed, access will be made available to each and every person on the entire world.

Additionally, WhatsApp has hinted that new functionalities might be introduced to the status and updates tab in the future months.

The purpose of these capabilities is to provide users with assistance in maintaining healthy connections with the individuals who play a vital role in their living experiences. This is done in order to give users with support in maintaining close relationships with the folks who are the subject of the inquiry.

It is with the purpose of supporting users in successfully keeping close ties with the individuals in question that this step is taken.

SOURCE: DN

Tech

Over The Planned “Link Tax” Bill, Google Threatens to Remove NZ News Links.

Published

2 months ago

October 4, 2024

Salman

(VOR News) – Google has sent a strong message to the New Zealand government, threatening to stop boosting local news content should the Fair Digital News Bargaining Bill become law.

The law, put up by the Labour government and backed by the coalition in power at the moment, mandates that digital companies such as Google pay back news organizations for links to their material.

News publishers, on the other hand, charge the tech giant with “corporate bullying.”

Google says this measure may have unanticipated effects.

Google New Zealand’s country director, Caroline Rainsford, voiced her worries that the law, which is being referred to as a “link tax,” is not doing enough to support the media industry in New Zealand right now.

She underlined that Google would have to make major adjustments if the previously mentioned law were to pass, including cutting off links to news articles from its Search, News, and Discover platforms and cutting off financial ties with regional publications.

According to Rainsford, similar legislation has been proposed and approved in other nations including Australia and Canada, but it has not been proven to be effective there and breaches the principles of the open web.

She drew attention to the fact that smaller media outlets will be most negatively impacted, which will limit their capacity to reach prospective audiences.

Google says its alternative options will protect smaller, local media from negative effects.

Conversely, it conveys apprehension regarding the possible fiscal obligations and vagueness of the legislation, which it feels generates an intolerable level of ambiguity for enterprises functioning within New Zealand.

The New Zealand News Publishers Association (NPA) has reacted to Google’s warnings by alleging that the internet behemoth is using coercive tactics.

They specifically contend that the need for regulation stems from the market distortion that Google and other tech giants have created, which has fueled their expansion into some of the most significant corporations in global history.

The legislation aims to create a more equal framework that media businesses can use to negotiate commercial relationships with technological platforms that profit from their content.

New Zealand Media Editors CEO Michael Boggs stated that he was in favor of the bill, citing the fact that Google now makes a substantial profit from material created by regional publications.

He also emphasized that the use of artificial intelligence by Google—which frequently makes references to news articles without giving credit to the original sources—highlights the significance of enacting legislation.

Paul Goldsmith, the Minister of Media and Communications, has stated that the government is now evaluating various viewpoints and is still in the consultation phase.

He stated that the government and Google have been having continuous talks and will keep up these ongoing discussions.

However, not all political parties accept the validity of the Act.

The ACT Party’s leader, David Seymour, has voiced his displeasure of the proposal, saying that Google is a game the government is “playing chicken” with. He threatened the smaller media companies, saying that they would suffer from worse search engine rankings if the internet giant followed through on its promises.

Seymour contended that it is not the government’s responsibility to shield companies from shifts in the market brought about by consumer preferences.

The things that have happened in other nations are similar to what has happened in New Zealand.

Google has agreements with a number of Australian media firms that are in compliance with its News Media Bargaining Code. These agreements contain provisions that permit an annual cancellation of these agreements.

Due to the government’s decision to exempt Google from the Online News Act, the company has committed to supporting news dissemination by contributing annually to the Canadian journalistic community.

The New Zealand measure is consistent with global approaches aimed at regulating the relationships that exist between technology corporations and media organizations.

It’s hard to say what will happen with the Fair Digital News Bargaining Bill as the discussion goes on. Google and the New Zealand media landscape are preparing for what might be a protracted legal battle.

SOURCE: TET