Food
What Successful Restaurants Do to Boost Customer Experience in Restaurant

Running a restaurant and keeping it afloat is much more than delicious cuisine and ingenious recipes. Any successful restaurant in San Ramon, CA relies on customer satisfaction.
While there are numerous quantitative measures to track in your restaurant (such as the time it takes to prepare an item or the typical guest wait time), recognizing the intangible elements of customer service can be more difficult. This is what will set you apart from other eateries in a competitive business and keep your customers coming back. Even little improvements in client pleasure can boost profitability.
But, in order for your restaurant to flourish, how can you optimize the customer experience?
Here are 7 changes we recommend making immediately that will not only stabilize your income but also raise earnings and propel your business to the next level. And don’t worry, if these changes sound too expensive you can always apply for a loan or swipe a credit card made exclusively for restaurants.
Importance of Customer Service
Providing an exceptional customer experience for your restaurant’s patrons makes a huge difference toward guaranteeing a profitable business.
Guests will enter your restaurant with great expectations for food quality, as well as value in terms of pricing points, design, employee friendliness, overall hygiene, general ambiance, and much more.
A positive restaurant customer satisfaction boosts earnings, encourages return visits, and promotes attracts new customers through word-of-mouth and online reviews.
Furthermore, if you “wowed” them sufficiently, they’ll probably tell their friends about your restaurant and submit a nice internet review, which will help you acquire new customers.
7 Ways to Boost Customer Satisfaction
What are some ways you may enhance the customer experience for your consumers, now that we know the reasons restaurant customer satisfaction is crucial for your business?
- Happy Employees, Happy Customers
- Make Reservations Easier
- Amp Up the Interior
- Train Customer Service Techniques
- Menu: What’s Working, What’s Not?
- Help Them Celebrate
- Rewards for Loyal Customers
Let’s take a look at how you can improve on each of these customer service tips!
Happy Employees, Happy Customers
It makes a big difference toward the growth of the business if you show your staff that you respect their work and care about them. Employees that are happy spread happiness to their clients. They aren’t even aware that they are beaming; it comes naturally since they like their work. All employees should be trained in their jobs so that they are aware of their obligations and how to carry them out.
Praise them for their accomplishments. When giving constructive feedback, be pleasant in your approach. This applies to every member of your team, from waiters to supervisors. Morale is strong and the ambiance is vibrant, upbeat, and welcome when everyone feels appreciated.
Make Reservations Easier
Your initial interaction is your opportunity to create a positive impression. If it’s tough for guests to make a reservation, you’re hardly off to a good start.
Many customers will look at your website before making a reservation, so allowing them to book a table online is a good idea. Online reservations can make restaurant owners nervous, especially if there are a lot of no-shows. However, there are several strategies to reduce the risk. A polite call the day before the reservation is recommended.
Not only does this allow you to double-check if the reservation is still needed, but it also improves the client experience.
Amp Up the Interior
Remodeling your space, interior décor, furnishings, and other aspects of the dining customer satisfaction is critical.
Consider who your ideal consumers are and create an environment that will entice them to return. This might range from distinctive Instagram-worthy decor to plenty of comfy chairs and laptop-friendly outlets. (Don’t forget about the complimentary Wi-Fi!)
Pro Tip: If you think you’d go way overboard with the remodeling, you can leverage restaurant expansion loans or credit cards for restaurants to your advantage.
Train Customer Service Techniques
Employees should be trained on excellent customer service practices, not merely the rules and regulations for food hygiene and sanitation. Encourage them to consider customer service in ways that go beyond the basics.
Simple things like looking clients in the eyes, smiling at them, and welcoming them quickly are part of the core idea, as are actions like understanding their needs, such as refilling drinking glasses before they’re empty or delivering more napkins for customers who have purchased messy finger food.
Another facet of customer service is timing. Serve beverages and appetizers quickly, keep the time between meals to a minimum, and don’t remove plates before the client has finished their meal.
Menu: What’s Working, What’s Not?
Have you ever made an order just to learn that the food you really wanted isn’t available?
If you utilize digital menus, you can prevent this problem with your own consumers. They’re simple to edit, allowing you to maintain your menu up to current as supply levels vary throughout the day.
Assess your menu on a regular basis to ensure that all of your customers’ absolute favorites are still available. A point-of-sale app may help you keep tabs on how prevalent each menu item is so you can figure out how to best optimize your menu. Removing non-sellers from your menu may help you organize your inventory, prevent food waste, and save time and money in the long term. This means you’ll be able to put more money into enhancing your customer service.
Help Them Celebrate
People enjoy free meals and personalized experiences. What greater way to improve the restaurant client experience than to give them a special birthday or anniversary treat?
Plus, due to their gratitude for the complimentary birthday snack or dessert, your patrons are likely to return with relatives and friends. For them, it’ll be a delicious dinner and a complimentary birthday gift, while you’ll profit from the increased sales.
Rewards for Loyal Customers
Rewarding clients for their loyalty is always a good idea. It motivates people to become a part of your brand community and stick with you for longer. They are your finest brand ambassadors, and keeping them is your best bet.
Gift cards and reward programs have several advantages. You’ll be able to learn more about your customers’ tastes, tailor and improve your offers depending on their buying patterns, and strengthen your bond with them.
Conclusion
In the end, loyal consumers help generate income, and they keep coming back for an amazing dining experience. You’ll establish a strategic approach that keeps your visitors coming back for more by ensuring seamless restaurant operations, promptly reacting to customer issues, and attempting to customize their eating experience.
Having all this said, if revamping your restaurant interior, or leveraging digital boards and menus seems like a lot, you can try out credit cards, that are made especially for restaurants.
FAQs
1. Why is customer satisfaction so important for restaurants?
Providing an exceptional customer experience for your restaurant’s patrons makes a huge difference toward guaranteeing a profitable business. A positive restaurant customer satisfaction boosts earnings, encourages return visits, and promotes attracts new customers through word-of-mouth and online reviews.
2. Does restaurant interior matter for your restaurant business?
Remodeling your space, interior décor, furnishings, and other aspects of the dining customer satisfaction is critical. Consider who your ideal consumers are and create an environment that will entice them to return. This might range from distinctive Instagram-worthy decor to plenty of comfy chairs and laptop-friendly outlets. Don’t forget about the complimentary Wi-Fi!
3. Can I use a credit card for remodeling my restaurant?
Yes, of course, you can use a credit card for restaurant remodeling and renovations, as well as stocking up inventory. Ghost Financial offers you a 1% charge card for your inventory and also expansion loans for cardholders.
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Food
America’s French Fry King Sounds An Alarm

Americans are revolting against McDonald’s and other fast-food establishments. This is harming French fry suppliers like Lamb Weston.
Lamb Weston, North America’s largest manufacturer of french fries and a significant supplier to fast-food chains, restaurants, and grocery stores, is closing a production facility in Washington state. Last week, the company stated that it would lay off almost 400 employees, or 4% of its workforce, and temporarily shut down manufacturing lines in response to falling customer demand.
Lamb Weston (LW) shares have plummeted 35% this year.
America’s French Fry King Sounds An Alarm
The potato giant is oversupplied at a time when demand is low. In recent years, restaurant prices have risen faster than grocery store prices, prompting shoppers to avoid fast-food establishments.
This move has had an impact on Lamb Weston because individuals are less inclined to prepare French fries at home. According to Lamb Weston, fast-food restaurants account for around 80% of all french fries consumed in the United States.
Fast-food restaurants, such as McDonald’s, are offering bargain menus to entice customers back. McDonald’s has introduced a $5 meal that contains a McDouble cheeseburger or a McChicken sandwich, small french fries, four chicken nuggets, and a small soft drink. However, these promotions are not benefiting Lamb Weston because customers are purchasing fewer portions of fries.
“Many of these promotional meal deals have consumers trading down from a medium fry to a small fry,” Lamb Weston CEO Thomas Werner stated during an earnings call last week.
Lamb Weston did not immediately reply to CNN’s request for comment.
McDonald’s, Lamb Weston’s largest customer, accounts for 13% of revenue. As McDonald’s goes, so does Lamb Weston.
America’s French Fry King Sounds An Alarm
And McDonald’s is struggling. Sales at US restaurants open at least a year declined 0.7% last quarter compared to the same period a year ago, dragged down by fewer consumers visiting the brand.
Lamb Weston is also heavily exposed to other fast-food companies, according to analyst R.J. Hottovy of analytics firm Placer.ai, in a research note to clients last week.
Customer traffic to fast-food restaurants fell 2% last quarter and 3% the prior quarter compared to the same period last year, according to Lamb Weston.
SOURCE | CNN
Food
Logan Paul And MrBeast Have A Lunchables Competitor That They Say Is Healthy

YouTube’s top stars have launched their competitor to Lunchables.
MrBeast, Logan Paul, and KSI are collaborating on a “groundbreaking new better-for-you lunch option” called Lunchly, combining all their goods into a single meal geared at their younger fans.
The all-in-one meal includes a bottle of Prime Hydration, a sports drink alternative founded by Paul and KSI that has grown in popularity; a Feastables milk chocolate bar created by MrBeast, a popular YouTube star with over 300 million subscribers; and one of three processed food options, including pizza, nachos, or turkey aand cheese with crackers.
Logan Paul And MrBeast Have A Lunchables Competitor That They Say Is Healthy
“Our ultimate goal has always been to offer not only high-quality products, but also healthier alternatives,” Lunchly cofounder Logan Paul stated in a press release. He also stated that the school lunch industry has been “dominated by Lunchables” since he was a child, and that it is “time to provide a better option for those looking for a convenient, healthier choice.”
Lunchly promises to be “healthier” since Prime contains more electrolytes than a Capri Sun in Lunchables, and Mr. Beast’s chocolate bar contains less sugar than a Kit Kat or Crunch bar.
Lunchly’s launch comes after Lunchable, owned by Kraft Heinz, announced a huge initiative last year to participate in school lunch programs. However, the company had to reformulate the components first to guarantee that the items met regulatory rules, which included incorporating fresh fruit into their meals.
Consumer Reports reported in 2024 that it recently studied the nutritional profiles of two Lunchables kits supplied in schools and discovered that they contain significantly more sodium than the Lunchables kits available in stores.
Logan Paul And MrBeast Have A Lunchables Competitor That They Say Is Healthy
Of course, KSI, Paul, and MrBeast know how to create brands, thanks partly to their devoted following. Despite government worries about the caffeine content of some of its drinks, Prime sales have risen, threatening industry leaders such as Gatorade and BodyArmor.
“Prime brings a youthful buying cohort that hasn’t had a lot pitched their way beyond traditional kids’ drinks,” Jeffrey Klineman, editor-in-chief of BevNet, previously told CNN. “Paul is significantly more intriguing to a 13-year-old than a juice box.”
SOURCE | CNN
Food
Beyond Soups and Stews: Unexpected Ways to Utilize Your 5 Litre Pressure Cooker

Pressure cookers are very popular cooking utensils for preparing soups, stews, and tenderising meats in quick time. However, their versatility and uses go far beyond these traditional uses.
If you’re trying to use your 5 litre pressure cooker differently, you are at the right place, as we are going to explore unexpected and creative ways to use this essential kitchen utensil.
Infused oils and extract
You can use your pressure cooker to prepare infused oils and extracts. To do that, you have to put the herbs, spices, or citrus peels in a jar filled with oil or alcohol. Then, seal the jar and cook under low pressure for a short time to infuse the flavours uniformly.
By this method, you can extract intense flavours in a quick time as compared to what it takes through traditional infusion methods. You can also experiment with combinations like rosemary-infused olive oil or vanilla extract for baking.
Artisanal Curd Making
You can use your pressure cooker to prepare yoghurt. To do that you have to heat the milk to a proper and specific temperature, and then cool it down before adding yoghurt culture. After that, keep the mixture in jars, seal, and ferment in the pressure cooker with the use of the yoghurt setting. And yes, after that, you will have creamy, homemade yoghurt at a much lower cost than store-bought varieties. You can add up your yoghurt, various flavours and toppings for a healthy breakfast or snack option.
Quick pickling
You can also prepare quick pickles using your pressure cooker. For doing that combine the ingredients such as vinegar, water, salt, and your choice of vegetables or fruits in the cooker.
Now, after that, cook under pressure for a few minutes to infuse the flavours rapidly.
Once it is done and cooled, your quick pickles will be ready to eat and enjoy, giving a taste of tangy flavour to sandwiches, salads, or charcuterie boards. You can do this using different spices and herbs to prepare unique flavour profiles for your pickles.
Steaming vegetables and seafood
You can use your pressure cooker’s steaming capabilities to cook vegetables and seafood very easily and quickly. To do that, you have to place a steamer basket inside the cooker, add water, and put your ingredients.
Then, after that, cook under pressure for a few minutes to keep the nutrients intact and also get the perfect tenderness. From crisp-tender asparagus to succulent shrimp, the possibilities of preparing the dishes are many. You can add different flavours using aromatic herbs, spices, and citrus zest.
Homemade bread and desserts
You can amaze your family with freshly baked bread and delicious desserts that can easily be prepared in your pressure cooker. To do that, use the cooker as a makeshift oven by placing a trivet inside and also adding water to it.
After that, you have to place your bread dough or dessert batter in a heat-proof container, cover it, and then cook under low pressure. In very little time, you will get tender bread or delicious desserts without even messing up the kitchen. You can also try various other recipes like chocolate lava cake or savoury herb bread for a delightful treat.
One-pot pasta dishes
You can easily prepare one-pot pasta dishes that are cooked perfectly in your pressure cooker. To do that you have to combine pasta, sauce, vegetables, and protein in the cooker, and also remember to check and put enough liquid for cooking. Then, seal and cook under pressure for a few minutes. This will allow the flavours to get mixed beautifully.
And with this, from classic spaghetti marinara to creamy Alfredo, your pressure cooker can do it all. You can enhance your pasta with your favourite ingredients and garnishes.
Conclusion on a pressure cooker
Cooking indeed is a creative method. Do justice to your creative culinary spirit with your 5-litre pressure cooker. Bake bread, make homemade yoghurt, and make several main dishes as well as side dishes using a wide pressure cooker.
Impress everyone and yourself! Make the best out of your culinary instincts.
SEE ALSO: The Ultimate Guide to Choosing the Perfect LED Bathroom Mirror
Post Disclaimer
The above article is sponsored content any opinions expressed in this article are those of the author and not necessarily reflect the views of CTN News- Chiang Rai Times. For detailed information about sponsored content policy click here.
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