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The Future of Digital Banking Services in the ASEAN Region

The Future of Digital Banking Services in the ASEAN Region

The Coronavirus pandemic has slightly changed the operating and business models of banks, and how banking services are being provided to banking consumers in ASEAN. As there were social-distancing measures, lockdowns, and quarantines, banks had to depend on digital channels to offer digital banking services to its customers, and to continue engaging them.

This reliance on digital banking helps banks maintain their competitiveness and equips consumers and organisations with vital funding. We have seen evidently that there are more Southeast Asian banking consumers opening digital accounts with digital banks during the pandemic.

It is also an opportune moment to expedite digitization of the banking industry, where digital payments, digital banks, and fintech have gained prominence.

ASEAN banks have been embarking on digitization initiatives

Maybank focuses on digitization in order to revolutionize the customer experience. The Malaysia bank’s Avaloq wealth management system leverages on automation to improve productivity and client management.

Biometric technology is being utilized by Maybank’s Wealth hand phone application, which allows for immediate access to financial advisors, and enables bank consumers to have a comprehensive overview of their finances, investments, and purchasing habits.

Throughout Southeast Asia, Maybank has a deep, integrated, and strategical presence, with 1060 branches (1010 retail, 50 investment banking) in 10 ASEAN countries.

Standard Chartered has employed 10,000 bank employees in Singapore, for growth and digitization initiatives. More than 1,200 job positions are for the future of online banking such as digital banking, cloud, and data analytics. The British bank intends to spend $5 million in the next three years for growth and digitization efforts in Singapore.

Its decades of efforts in Singapore has been rewarded as The Monetary Authority of Singapore awarded the bank as the first Significantly Rooted Foreign Bank (SRFB) in Singapore.

ASEAN e-Payment digital banking

Digital payments have grown in prominence as Bain & Company, Google, and Temasek expect that by 2025, digital payments will surpass US$1 trillion.

Contactless payments have been a constant feature in the daily lives of many ASEANs for a few years, where Southeast Asian consumers can pay for goods or services by scanning cards or phones on store terminals or QR codes.

The Central Bank of Myanmar is currently enforcing that the adoption of QR codes would be standardized for e-payments. There are currently e-payment solutions such as OK Dollar, Wave Money, and e-wallets developed by Myanmar banks.

In the midst of the Covid-19 pandemic, given that Myanmar citizens are usually at home, the CEO of the Myanmar Payment Union expects that e-payments and digital banking services will increase expeditiously in Myanmar this year.

It is also an opportune moment for Myanmar’s payment providers and financial institutions to expedite their digitization initiatives. These efforts also help to ensure the competitiveness of Myanmar’s economy, especially during times when trade and e-commerce in the ASEAN region are booming.

The number of independent digital banks will increase as more ASEAN countries issue digital banking licenses. Digital banks seek to ensure financial inclusiveness of the majority.

A Bain & Company article titled “The Future of Southeast Asia’s Digital Financial Services” mentioned that more than 70% of ASEAN adults have a lack of access to banking services.

ASEAN consumers to embrace digital banking

Nevertheless, Southeast Asia having high mobile internet penetration rates will make it easy for ASEAN consumers to embrace digital banking. Digital banks can target the unbanked or underbanked population and meet the needs and wants of them.

The Monetary Authority of Singapore will issue 3 digital wholesale banking licenses and 2 digital full banking licenses by the end of this year. This move aims to spark innovative efforts and vibrancy in Singapore’s banking industry.

Malaysia will start to accept digital banking licensing applications at the end of this year. There will be up to five digital banking licenses being issued by Bank Negara Malaysia in 2021, which seeks to ensure that more Malaysians and firms will have greater and easier access to banking services and products.

It is also hoped that customer experience will be revolutionized and that the financial services market in Malaysia will be modernized.

In the Philippines, there are currently two virtual banks, ING Group and CIMB Bank. Both banks entered the ASEAN country’s digital banking industry in 2019.

UOB Indonesia established TMRW, ASEAN’s first digital bank, in August 2020.

Digital bank leverages

The digital bank’s consumers will be immersed in a digital banking experience, enjoying digital services anytime and anywhere. The bank will help its Southeast Asian consumers attain their financial aspirations by helping them to save strategically and perform sensible financial choices.

The digital bank leverages on data analytics and artificial intelligence technologies to sort and analyze transaction data, which will provide a customized financial solution that caters specifically to a consumer’s needs and wants.

One of its digital services is that TMRW consumers can have their questions and queries addressed by TIA, a 24-hour chatbot. When purchasing a product or service, TMRW consumers can make payments to firms easily by scanning QR codes.

It is hoped that the new digital banks in Singapore and Malaysia can leverage on digital innovations such as data analytics and machine learning.

Data analysis can be used to analyze the information that banks have, for example analyzing bank customers’ spending habits. Banks can then suggest to consumers how to spend or save wisely. Machine learning would help in credit risk assessment and whether to lend to a potential customer.

Rolling out digital initiatives

As digital banking services are being assessed increasingly during the pandemic, digital banks should ensure that their IT infrastructure and security is much tighter and more robust, to protect consumers’ data. It is also of paramount importance to provide consumers with a good online experience, being able to access digital banking services smoothly and seamlessly.

Even as digital banks have entered the banking industry, currently established banks have an advantage as they continue to roll out digital initiatives.

Indonesia’s Bank Tabungan Pensiunan Nasional developed a digital banking application, Jenius, to allow consumers to manage finances. Consumers can also send money via the application and to split the bill with their friends.

DBS Bank rolled out DBS Digibank in Indonesia, where consumers can manage their finances, apply for loans online using self-service banking services.

Fintech firms have gained prominence in recent years as they partner established banks to make good use of innovative technologies and business models to deliver unique financial services and products to consumers.

Fintech helps to ensure financial inclusion by giving people access to banking services and funds, which will help significantly in developing the economies of ASEAN countries.

ASEAN’s fintech investment

Cambodia, Laos and Vietnam would be the top three emerging markets in ASEAN to target, to ensure financial inclusion and mitigate income inequalities.

In 2019, 36% of ASEAN’s fintech investment went to Vietnam. This was the second-highest in the Southeast Asia region.

What attracted investors to the fintech industry in Vietnam were primarily due to Vietnam’s population largely having a lack of access to banking services, as well as having high mobile internet penetration. According to Worldometers 2018, less than 5% of Vietnamese with mobile devices make digital payments. This evidently shows a great market potential for digital banking.

The World Bank has targeted Vietnam as one of its 25 priority countries to ensure financial inclusion.

The deputy director of the Banking Strategy Institute expects that Vietnam’s fintech market will reach US$9 billion by the end of 2020, becoming Southeast Asia’s fourth-biggest market.

Other than digitization initiatives, the future of banking in ASEAN will also incorporate environmental and sustainability issues.

Given that ASEAN is significantly affected by climate change and environmental degradation, there has been an increasing emphasis on green and sustainable financing.

Potential credit risk and losses

Banks can understand Environmental, Social and Corporate Governance (ESG) risk, and perform the necessary risk management measures by taking into consideration environmental and sustainability-related issues. This will help banks to mitigate the potential credit risk and losses to the bank’s portfolio.

An Oliver Wyman analysis indicated that a carbon tax imposed on less carbon efficient firms would increase the risk of default of bank borrowers by 1.5 to 2.8 times.

It is heartwarming to note that Indonesia’s Bank Rakyat and Thailand’s Kasikornbank have both issued sustainability-themed bonds, which priorities renewable energy, green, and sustainable infrastructure.

Banking regulators in ASEAN have also started to issue regulations to ensure green and sustainable financing.

For example, the Financial Services Authority in Indonesia legislates that banks based in Indonesia have to design sustainable financing projects. In Singapore, the Monetary Authority of Singapore is currently proposing guidelines regarding ESR risk management for financial institutions in Singapore.

Southeast Asian banks that are front-runners in the sustainability transformation currently will gain goodwill and become a role model, and are likely to gain an upper hand in the future market.

Banks in ASEAN will also be attracted by the potential $3 trillion market for sustainable and green infrastructure investment from 2016 to 2030.

The future of banking in Southeast Asia looks optimistic, with digitization offering a greater customer experience and convenience, as well as ensuring financial inclusiveness. Green and sustainable financing will help to mitigate the threat of climate change and environmental degradation in ASEAN.

By Ong Bo Yang

ASEAN

Thailand Touts Peace Plan With ASEAN Partners for Myanmar

Asean
Asean looks to restore peace in Myanmar: File Image

Thailand has urged that three or more ASEAN member countries collaborate to engage with Myanmar’s military regime in order to alleviate the crisis and bring peace to the conflict-torn country, while keeping steadfast in its commitment to humanitarian aid and peace promotion.

Foreign Affairs Ministry spokesman Nikorndej Balankura said on Wednesday that Thailand had coordinated with Laos, the current Asean chair, to arrange what it terms Asean “Troika” and “Troika plus” talks to restore peace in Myanmar.

The Asean Troika is a community of foreign ministers from the bloc’s previous, current, and prospective chair countries [Indonesia, Laos, and Malaysia]. The term “plus” refers to other Asean members who are interested in promoting peace or concerned about the problem.

Mr Nikorndej stated that the proposed meetings are most likely to take place in Thailand and restated the country’s willingness to mediate negotiations between Myanmar’s junta and resistance organizations.

He stated that the ongoing violence is not between Thailand and Myanmar, and that the Thai government will provide humanitarian assistance to all groups affected by the fighting in accordance with national security, international relations, and human rights standards.

He emphasized that the crisis impacts all countries, including Thailand, which shares a border with Myanmar.

“Thailand is a peace advocate, thus we must stress our role as an active promoter of peace. This is evident in our willingness to mediate negotiations between Myanmar’s conflicting parties. “If they agree, we’re ready,” he stated.

Border Trade Resumes

According to Mr Nikorndej, because the majority of the refugees have returned to Myanmar, the situation is not considered severe, and the consequences on Thailand are limited, affecting border trade only temporarily.

The government committee overseeing the situation along the Thai-Myanmar border, chaired by Deputy Prime Minister and Foreign Minister Parnpree Bahiddha-Nukara, is considering forming sub-committees with the National Security Council (NSC) to make the selections.

He highlighted that the situation along the Thai-Myanmar border has improved over the last 48 hours, with no reports of firing from locals. However, the committee will keep an eye on the situation, which is fluid.

During Mr Parnpree’s visit to Tak’s Mae Sot area on Tuesday afternoon, he stated that there has been no fighting at the 2nd Thailand-Myanmar Friendship Bridge since Sunday, and the majority of the refugees who left the fighting over the weekend have since returned.

He stated that the most important thing is that Thai residents be reassured that the government is taking steps to alleviate the effects of the Myanmar conflict on their livelihoods.

“Our agencies have response plans and people can rest assured that we are giving top priority to their safety,” he went on to say. When asked when the Mae Sot checks will reopen, he said they are expected to do so soon because both sides in Myanmar understand the importance of the 2nd Thai-Myanmar Friendship Bridge as a crucial border commerce route.

Residents Return to Myanmar

Meanwhile, the final group of 658 Myanmar refugees who sought safety in Mae Sot on Wednesday voluntarily chose to return once the situation in Myawaddy eased, according to local officials.

They were provided needs, such as medicines, before crossing the Moei River back to Myawaddy. Local officials and charity workers escorted them away.

According to the most recent reports, the checkpoint at the 1st Thai-Myanmar Friendship Bridge reopened on Wednesday, and junta troops who had fled to the 2nd Thai-Myanmar Friendship Bridge had returned to their barracks at the 275th Infantry Battalion.

On Wednesday, Reuters reported that a Myanmar rebel force has evacuated from Myawaddy following a military counteroffensive.

According to a spokesman for the Karen National Union (KNU), the “temporary retreat” from the town of Myawaddy occurred after junta soldiers returned to the crucial strategic location, which serves as a conduit for more than $1 billion in yearly foreign trade.

ASEAN’s Influence Over Myanmar

ASEAN, or the Association of Southeast Asian Nations, is a regional intergovernmental organization made up of ten Southeast Asian countries. Founded in 1967, its mission is to foster economic, political, and social cooperation among its members. These countries are Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam.

ASEAN plays an important influence in the area. It promotes economic integration through initiatives such as the ASEAN Economic Community, which improve trade and investment flows. The group also addresses security, climate change, and human rights. It has tried to create a single market, promote sustainable growth, and deepen ties with its international partners.

Despite obstacles such as managing divergent interests, ASEAN remains influential. Its combined market of approximately 650 million people, as well as its strategic location between India and China, lend it economic weight. The group’s goal is to maintain regional stability while furthering its members’ common interests on the global stage.

 

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Thailand Touts Peace Plan With ASEAN Partners for Myanmar

Asean
Asean looks to restore peace in Myanmar: File Image

Thailand has urged that three or more ASEAN member countries collaborate to engage with Myanmar’s military regime in order to alleviate the crisis and bring peace to the conflict-torn country, while keeping steadfast in its commitment to humanitarian aid and peace promotion.

Foreign Affairs Ministry spokesman Nikorndej Balankura said on Wednesday that Thailand had coordinated with Laos, the current Asean chair, to arrange what it terms Asean “Troika” and “Troika plus” talks to restore peace in Myanmar.

The Asean Troika is a community of foreign ministers from the bloc’s previous, current, and prospective chair countries [Indonesia, Laos, and Malaysia]. The term “plus” refers to other Asean members who are interested in promoting peace or concerned about the problem.

Mr Nikorndej stated that the proposed meetings are most likely to take place in Thailand and restated the country’s willingness to mediate negotiations between Myanmar’s junta and resistance organizations.

He stated that the ongoing violence is not between Thailand and Myanmar, and that the Thai government will provide humanitarian assistance to all groups affected by the fighting in accordance with national security, international relations, and human rights standards.

He emphasized that the crisis impacts all countries, including Thailand, which shares a border with Myanmar.

“Thailand is a peace advocate, thus we must stress our role as an active promoter of peace. This is evident in our willingness to mediate negotiations between Myanmar’s conflicting parties. “If they agree, we’re ready,” he stated.

Border Trade Resumes

According to Mr Nikorndej, because the majority of the refugees have returned to Myanmar, the situation is not considered severe, and the consequences on Thailand are limited, affecting border trade only temporarily.

The government committee overseeing the situation along the Thai-Myanmar border, chaired by Deputy Prime Minister and Foreign Minister Parnpree Bahiddha-Nukara, is considering forming sub-committees with the National Security Council (NSC) to make the selections.

He highlighted that the situation along the Thai-Myanmar border has improved over the last 48 hours, with no reports of firing from locals. However, the committee will keep an eye on the situation, which is fluid.

During Mr Parnpree’s visit to Tak’s Mae Sot area on Tuesday afternoon, he stated that there has been no fighting at the 2nd Thailand-Myanmar Friendship Bridge since Sunday, and the majority of the refugees who left the fighting over the weekend have since returned.

He stated that the most important thing is that Thai residents be reassured that the government is taking steps to alleviate the effects of the Myanmar conflict on their livelihoods.

“Our agencies have response plans and people can rest assured that we are giving top priority to their safety,” he went on to say. When asked when the Mae Sot checks will reopen, he said they are expected to do so soon because both sides in Myanmar understand the importance of the 2nd Thai-Myanmar Friendship Bridge as a crucial border commerce route.

Residents Return to Myanmar

Meanwhile, the final group of 658 Myanmar refugees who sought safety in Mae Sot on Wednesday voluntarily chose to return once the situation in Myawaddy eased, according to local officials.

They were provided needs, such as medicines, before crossing the Moei River back to Myawaddy. Local officials and charity workers escorted them away.

According to the most recent reports, the checkpoint at the 1st Thai-Myanmar Friendship Bridge reopened on Wednesday, and junta troops who had fled to the 2nd Thai-Myanmar Friendship Bridge had returned to their barracks at the 275th Infantry Battalion.

On Wednesday, Reuters reported that a Myanmar rebel force has evacuated from Myawaddy following a military counteroffensive.

According to a spokesman for the Karen National Union (KNU), the “temporary retreat” from the town of Myawaddy occurred after junta soldiers returned to the crucial strategic location, which serves as a conduit for more than $1 billion in yearly foreign trade.

ASEAN’s Influence Over Myanmar

ASEAN, or the Association of Southeast Asian Nations, is a regional intergovernmental organization made up of ten Southeast Asian countries. Founded in 1967, its mission is to foster economic, political, and social cooperation among its members. These countries are Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam.

ASEAN plays an important influence in the area. It promotes economic integration through initiatives such as the ASEAN Economic Community, which improve trade and investment flows. The group also addresses security, climate change, and human rights. It has tried to create a single market, promote sustainable growth, and deepen ties with its international partners.

Despite obstacles such as managing divergent interests, ASEAN remains influential. Its combined market of approximately 650 million people, as well as its strategic location between India and China, lend it economic weight. The group’s goal is to maintain regional stability while furthering its members’ common interests on the global stage.

 

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7 key things Changed for Indian Stock market Overnight – Gift Nifty, tech stocks rally to oil prices

Indian stock market: 7 key things that changed for market overnight - Gift Nifty, US tech stocks rally to oil prices

(CTN News) – Indian stock market: The domestic equity market is projected to open lower on Tuesday, mirroring mixed global market cues ahead of global central banks’ monetary policy meetings.

Asian markets fell as US stock indices closed higher overnight, boosted by mega-cap growth stocks.

For additional interest rate clues, market investors will look to the Bank of Japan’s monetary policy choices later today and the US Federal Reserve’s policy this week. On Monday, the Indian stock market indices finished the turbulent day higher, powered by key metals and auto giants.

The Sensex rose 104.99 points, or 0.14%, to close at 72,748.42, while the Nifty 50 advanced 32.35 points, or 0.15%, to 22,055.70. “We expect the markets to consolidate in the coming days, while the broader market may remain subdued,” said Siddhartha Khemka, Head of Retail Research at Motilal Oswal Financial Services Ltd.

Here are significant worldwide market indications for the Sensex today:

Asian marketplaces

Asian markets fell on Tuesday ahead of the Bank of Japan’s monetary policy decision. After 17 years of negative interest rate policy, the Bank of Japan will likely cease it.

Japan’s Nikkei 225 lost 0.5% at the outset, while the Topix remained steady. South Korea’s Kospi fell 0.8%, while the Kosdaq dropped 0.4%. Hong Kong’s Hang Seng index futures showed a dismal start.

Gift Nifty Today

Today, the Gift Nifty was trading at 22,060, a markdown of nearly 70 points from the previous close of the Nifty futures. This indicates a gap-down start for Indian stock market indices.

US stock market indices closed higher on Monday, powered by mega cap growth stocks, as investors awaited the Federal Reserve’s policy meeting this week.

The Dow Jones Industrial Average rose 75.66 points, or 0.20%, to 38,790.43, while the S&P 500 increased 32.33 points, or 0.63%, to 5,149.42. The Nasdaq Composite closed 130.27 points, or 0.82% higher, at 16,103.45.

Tesla shares rose 6.3%, while Nvidia shares rose 0.7%. Xpeng’s US-listed shares rose 1.9%, Boeing’s stock price fell 1.5% and Super Micro Computer’s stock dropped 6.4%.

On Monday, technology megacap stocks in the US soared, with the Nasdaq 100 gaining about 1% and the ‘Magnificent Seven’ tech megacaps rising twice as much.

Google’s parent Alphabet shares rose 4.4% after Bloomberg News reported that Apple Inc. is discussing incorporating Google’s Gemini artificial intelligence engine inside the iPhone. Apple shares rose 0.6%.

Nvidia’s stock price jumped 0.7% after CEO Jensen Huang unveiled new chips to extend the company’s supremacy in AI computing. Tesla shares rose 6.3% after the electric carmaker announced that it would shortly raise the price of its Model Y EVs in areas of Europe.

Indian stock market Oil Prices:

Crude oil prices rose further following Ukrainian drone assaults on Russian refineries and OPEC supply cutbacks. Brent crude, the global standard, rose 0.06% to $86.94 per barrel after rallying 1.8% on Monday to its highest closing since late October. West Texas Intermediate was trading 0.06% higher at $82.77.

Bank of Japan

The Bank of Japan is anticipated to abandon its eight-year negative interest rate policy on Tuesday and raise interest rates for the first time in 17 years. If the nine-member board deems the conditions are right, the BOJ will set the overnight call rate as its new objective and guide it in a range of 0-0.1% by paying 0.1% interest on excess reserves held by financial institutions at the central bank, according to Reuters.

Japan’s 10-year government bond rate increased by one basis point (bp) to 0.765%, while the two-year yield increased by one bp to 0.19%.

US Treasury Yields

The benchmark US 10-year Treasury yields rose to three-week highs on Monday, ahead of the Federal Reserve’s meeting this week. The yield on 10-year notes reached 4.348%, up nearly 5 basis points on the day and the highest since February 23. According to Reuters, two-year yields rose to 4.751%, the highest level since February 23. The yield curve inversion between two-year and ten-year notes narrowed by 2 basis points to minus 40.

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